Shipping and Returns

Shipping

Shop online and enjoy free delivery on all orders R500 + across South Africa.
Standard shipping R99.00 nationwide.

After check out, please allow 3 working days for your order to be processed and packaged by our team , once we've got your item ready to ship, we will send you an email/sms confirming your tracking number.

Delivery to main centers across South Africa via The Courier Guy will arrive within two working days, outlying areas may take up to three working days to deliver. 

Visit the The Courier Guy website to track your package.

All orders over R500.00 include FREE shipping nationwide.

 

Returns and Refunds

Our policy lasts 14 days. If 14 days have gone by since your online purchase, unfortunately we can’t offer you a refund or exchange.

CUSTOM ENGRAVED ITEMS, PERSONALISED LEATHER GIFTS AND SALE ITEMS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted; 
Any of our leather items not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.

REFUNDS ( If Applicable )
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Sale items 
Only regular priced items may be refunded, unfortunately leather sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@bovineleather.co.za for exchange options.
SALE ITEMS ARE NOT ELIGIBLE FOR EXCHANGE OR REFUND.

Return Shipping
To return your leather product, please email us at hello@bovineleather.co.za and we will issue you with a return number and shipping details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


For any further questions regarding returns and exchanges, please contact us at hello@bovineleather.co.za

 

All our leather bags, purses and wallets are made from 100% natural bovine leather. Leather is an organic product and colour and texture may vary from images.